Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of scheduld, including our marketing website, operator dashboard, public booking experiences, APIs, demos, and related products and services (collectively, the "Service"). By creating an account, starting a trial, completing checkout, or otherwise using the Service, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company, venue, or other legal entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to the entity. If you do not agree to these Terms, do not use the Service.

You must be able to form a legally binding contract under applicable law to use the Service. You agree to provide complete and accurate registration, business, and billing information and to keep that information current.

• You are responsible for all activity that occurs under your account and for maintaining the confidentiality of login credentials, API keys, and staff access.
• You must promptly notify us of any unauthorized use of your account or any security incident related to your use of the Service.
• We may refuse registration, limit seats, or require additional verification when reasonably necessary to protect the Service or comply with law.

scheduld provides software tools for scheduling, bookings, payments facilitation, customer communications, marketing features, reporting, and related operations for experience and venue businesses. Features available to you depend on your selected plan, configuration, and any third-party integrations you enable.

We may modify, add, or remove features from time to time. Where a change materially reduces core paid functionality of your then-current plan, we will provide reasonable notice when practicable. We do not guarantee that any particular feature will remain available indefinitely.

Access to paid features is offered under subscription plans (including Essential, Growth, Scale, and any successor or custom plans we may offer). Plan names, monthly prices, booking fees, location and staff limits, and included features are described on our pricing pages, order forms, or checkout screens at the time of purchase and may change for future billing periods with notice.

Unless otherwise stated in a written order form signed by us, subscription fees are billed in advance on a recurring basis (typically monthly) and may renew automatically until canceled. Platform booking fees, usage-based charges, and payment-processor pass-through fees may be assessed in addition to the base subscription amount, as disclosed for your plan.

You authorize us and our payment processors to charge the payment method on file for all applicable fees, taxes, and related amounts. You are responsible for applicable taxes and for fees charged by Stripe, Square, banks, or other processors used to collect or settle payments for your business.

• Failed or overdue payments may result in suspension, feature limits, or termination until the account is brought current.
• Downgrades take effect at the start of the next billing period unless we agree otherwise in writing.
• Overage of plan limits (for example bookings, locations, or staff seats) may require an upgrade or may result in restricted access until you upgrade.

All amounts paid for scheduld subscriptions and related platform charges are non-refundable. This includes, without limitation: monthly or other recurring subscription fees for the plan you select (Essential, Growth, Scale, or any other plan); setup or onboarding fees; platform booking fees or percentage-based fees tied to completed bookings; and any other fees displayed at checkout or on an order form.

Except where a refund is required by applicable law or we expressly agree otherwise in a signed writing, we do not provide refunds, credits, or prorations for partial billing periods, unused seats, unused bookings, plan changes mid-cycle, early cancellation, dissatisfaction, downtime (except as required by law), or failure to use the Service after purchase.

If you cancel a subscription, you generally retain access through the end of the then-current paid period, after which the subscription will not renew. Cancellation does not entitle you to a refund of amounts already paid.

We may offer free trials or demo environments. Trial length, included features, and conversion terms will be stated when the trial begins. Unless required by law or stated otherwise at signup, unused trial time has no cash value and is not refundable after conversion to a paid plan. We may modify or end trial offers at any time.

You retain ownership of content, branding, guest records, bookings, and other materials you submit to the Service ("Customer Content"). You grant scheduld a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely as needed to provide, secure, and improve the Service and to comply with law.

You are solely responsible for Customer Content and for your relationship with your guests and customers, including booking policies, waivers, refunds you offer them, marketing messages, and compliance with privacy and consumer laws applicable to your business.

• You represent that you have all rights and consents needed to upload and process Customer Content through the Service.
• You should maintain independent backups of important business records. We are not a substitute for your archival or compliance systems.
• Our handling of personal information is further described in our Privacy Policy.

You may use the Service only for lawful business purposes consistent with these Terms. You agree not to, and not to permit others to:

• Violate any law, regulation, or third-party right, or use the Service for fraud, money laundering, or other illegal activity.
• Interfere with, disrupt, overload, probe, or attempt unauthorized access to the Service, accounts, or related systems.
• Reverse engineer, scrape at scale, or circumvent technical or contractual usage limits except to the extent such restriction is prohibited by law.
• Send spam, deceptive communications, malware, or abusive content through messaging or marketing features.
• Misrepresent your identity, business, or affiliation, or resell the Service without our prior written consent.

The Service may interoperate with third-party products such as payment processors, email and SMS providers, analytics tools, and other integrations you connect. Those services are governed by their own terms and privacy policies. We are not responsible for third-party outages, fees, data practices, or decisions, except to the extent required by law.

Enabling an integration authorizes us to exchange data with that provider as reasonably necessary for the integration to function.

scheduld, including its software, branding, documentation, and look and feel, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Service under your subscription, no rights are granted to you. You may not copy, modify, distribute, or create derivative works from our materials without prior written permission.

Feedback you provide about the Service may be used by us without obligation or compensation to you.

You may stop using the Service at any time and may cancel auto-renewal through the account settings or by contacting support, subject to Section 5. We may suspend or terminate access immediately if you materially breach these Terms, fail to pay fees when due, pose a security or legal risk, or if we are required to do so by law.

Upon termination, your right to use the Service ends. We may delete or retain Customer Content as described in our Privacy Policy and as required for legal, accounting, or dispute-resolution purposes. Sections that by their nature should survive (including fees owed, non-refundability, disclaimers, limitations of liability, and indemnity) will survive termination.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with every configuration, or that it will meet your specific business, legal, or regulatory requirements. You are responsible for verifying that the Service is suitable for your operations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCHEDULD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You agree to defend, indemnify, and hold harmless scheduld and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your Customer Content; your bookings, products, or services; your communications with guests; your misuse of the Service; your violation of law; or your breach of these Terms.

These Terms are governed by the laws of the jurisdiction in which scheduld's operating entity is organized, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your place of residence require otherwise. Courts in that jurisdiction will have exclusive jurisdiction over disputes, unless applicable law requires otherwise. You and we waive any right to a jury trial to the extent permitted by law.

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the effective date of the current version. For material changes, we will post the updated Terms and, where appropriate, provide additional notice through the Service or by email. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and cancel before the next renewal.

For questions about these Terms, billing, or your account, contact us through the support options on our website or from within your scheduld account.