Frequently asked questions
Answers before you start a trial
Clear answers about scheduling, pricing, payments, OTAs, setup, integrations, and support so customers can make a confident decision.
FAQ
How does scheduling work?
+
FAQ
How does scheduling work?
scheduld lets you manage availability by experience, staff, asset, or location so guests only see times you can actually sell. You can set session rules, capacity limits, blackout dates, and seasonal schedules without juggling spreadsheets.
FAQ
Can I use it for tours, rentals, activities, or accommodations?
+
FAQ
Can I use it for tours, rentals, activities, or accommodations?
Yes. The platform is built for experience operators, so it works well for tours, accommodations, rentals, activities, attractions, festivals, and other scheduled services.
FAQ
What does pricing include?
+
FAQ
What does pricing include?
Pricing includes the booking and scheduling platform, your public booking site, operator tools, and the core workflows you need to take reservations. For exact plan details, see the pricing page.
View pricing details for plan-level information.
FAQ
Is there a free trial?
+
FAQ
Is there a free trial?
Yes. You can start a free trial to configure your offerings, test checkout, and explore the operator dashboard before you commit to a paid plan.
FAQ
Are there payment tools built in?
+
FAQ
Are there payment tools built in?
Yes. You can take payments, deposits, refunds, and gift vouchers, and connect processors like Stripe or Square so checkout feels seamless for guests and staff.
FAQ
Can I take deposits or partial payments?
+
FAQ
Can I take deposits or partial payments?
Yes. You can support deposits, balance collection, partial refunds, and pay-on-arrival flows depending on how you want guests to book.
FAQ
Can I sell gift vouchers or gift cards?
+
FAQ
Can I sell gift vouchers or gift cards?
Yes. Sell gift vouchers online or on-site, redeem them against bookings, and track outstanding balances so holiday and gift traffic turns into real reservations.
FAQ
Do guests get a branded booking website?
+
FAQ
Do guests get a branded booking website?
Yes. scheduld includes a public booking site you can brand for your business so guests book directly with you — with live availability, clear pricing, and instant confirmation.
FAQ
Does it work well on mobile?
+
FAQ
Does it work well on mobile?
Yes. Guest booking flows are built mobile-first, and your team can manage the schedule, check-ins, and day-of operations from the dashboard on the devices they already use.
FAQ
Can I collect digital waivers and custom forms?
+
FAQ
Can I collect digital waivers and custom forms?
Yes. Attach waivers and intake forms to bookings, send signing links automatically, and see signed vs. pending status on the same record your staff uses at check-in.
FAQ
Can I run more than one location?
+
FAQ
Can I run more than one location?
Yes. Multi-location operators can manage per-venue schedules, shared brand settings, scoped staff access, and cross-location reporting from one platform.
FAQ
Can I control what staff can see and do?
+
FAQ
Can I control what staff can see and do?
Yes. Use roles and permissions so front-desk staff, managers, and owners only get access to the locations and tools they need.
FAQ
Do you support email and SMS reminders?
+
FAQ
Do you support email and SMS reminders?
Yes. Send confirmations, reminders, and operational messages so guests show up prepared and your team spends less time chasing details by phone.
FAQ
Can I set cancellation and refund policies?
+
FAQ
Can I set cancellation and refund policies?
Yes. Configure policies that match how you sell — from flexible reschedules to stricter windows for high-cost experiences — and apply them consistently at checkout and in guest communications.
FAQ
Do I need a developer to launch?
+
FAQ
Do I need a developer to launch?
No. Most teams can launch from the marketing site and dashboard tools alone. If you want deeper customization, there is also a developer API and webhooks for advanced integrations.
FAQ
How long does setup take?
+
FAQ
How long does setup take?
Simple setups can go live quickly once your offerings, pricing, and payment settings are in place. More complex operations with multiple locations or integrations usually take a little longer.
FAQ
Can I migrate existing customers and bookings?
+
FAQ
Can I migrate existing customers and bookings?
Yes. You can import existing customer records and booking data during onboarding so you are not starting from scratch.
FAQ
What if I already use other tools?
+
FAQ
What if I already use other tools?
That is fine. Integrations connect scheduld with your existing marketing, accounting, messaging, and analytics tools so you can keep the stack you already trust.
FAQ
What reporting and analytics do I get?
+
FAQ
What reporting and analytics do I get?
You get booking, revenue, occupancy, and guest insights so you can see which experiences, times, and channels actually drive results — without exporting spreadsheets every Monday.
FAQ
Can I export my data if I leave?
+
FAQ
Can I export my data if I leave?
Yes. Your customer and booking data remains yours. You can export records so you are never locked out of the information you built over time.
FAQ
How do support and onboarding work?
+
FAQ
How do support and onboarding work?
You can start with the FAQ and resource pages, then use support channels for onboarding help, troubleshooting, and product questions once you are live.
FAQ
Do you connect to OTAs like Viator, GetYourGuide, or Booking.com?
+
FAQ
Do you connect to OTAs like Viator, GetYourGuide, or Booking.com?
Not yet — OTA channel connections are on our roadmap and coming soon. Today you sell direct through your branded booking site, take walk-up and phone bookings in the same system, and keep inventory and schedules in sync across your own channels while we build marketplace integrations.
Before you start
Built for people who want the essentials answered first.
If you want to compare plans, see the pricing page. If you want to launch, start a free trial and explore the platform with your own flow.
Covers
- Scheduling and availability rules
- Pricing, deposits, and refunds
- Payments, processors, and checkout
- Waivers, messaging, and multi-location
- Integrations, setup, and support
- OTA connections (coming soon)