Payments
How to what each payment row means
Each row represents a payment transaction and can include the transaction ID, customer, booking ID, booking status, subtotal, total amount, amount paid, amount due, discounts, refunds, taxes, fees, status, invoice download, and customer credit balance. This makes the table useful for both operational follow-up and reconciliation.
Each row represents a payment transaction and can include the transaction ID, customer, booking ID, booking status, subtotal, total amount, amount paid, amount due, discounts, refunds, taxes, fees, status, invoice download, and customer credit balance. This makes the table useful for both operational follow-up and reconciliation.
What each payment row means
Each row represents a payment transaction and can include the transaction ID, customer, booking ID, booking status, subtotal, total amount, amount paid, amount due, discounts, refunds, taxes, fees, status, invoice download, and customer credit balance. This makes the table useful for both operational follow-up and reconciliation.
- Subtotal represents the merchandise or booking amount before additional taxes and fees.
- Total Amount is what the guest was charged or is expected to pay in total.
- Paid and Due help staff distinguish completed payments from outstanding balances.
- Refunds shows how much has already been returned to the guest.
- Invoice gives staff a quick way to download a PDF invoice for the transaction.
Tips
- Train staff to open the payment detail panel before answering refund or invoice questions so they can see the full transaction context.
- Use the search and filter controls every morning to review unpaid transactions and recent refunds.
- Processing fees from Stripe or Square are distinct from any platform fees shown in the booking breakdown.