Emails
How to template library coverage
The template library includes a wide range of message types so customer communication can be customized across the lifecycle. The platform distinguishes not only booking confirmations and reminders, but also booking updates, cancellation and refund communication, waiver emails, gift voucher delivery, abandoned booking recovery, follow-up requests, and membership events.
The template library includes a wide range of message types so customer communication can be customized across the lifecycle. The platform distinguishes not only booking confirmations and reminders, but also booking updates, cancellation and refund communication, waiver emails, gift voucher delivery, abandoned booking recovery, follow-up requests, and membership events.
Template library coverage
The template library includes a wide range of message types so customer communication can be customized across the lifecycle. The platform distinguishes not only booking confirmations and reminders, but also booking updates, cancellation and refund communication, waiver emails, gift voucher delivery, abandoned booking recovery, follow-up requests, and membership events.
- Confirmation Emails cover initial booking confirmation behavior.
- Reminder Emails support pre-arrival or pre-event messaging.
- Updated Booking Email handles booking-change communication.
- Cancelled Booking Email covers single-booking cancellation notices.
- Refund Processed Email communicates refund completion.
- Waiver Request, Reminder Waiver, and Waiver Signed support waiver-specific messaging.
- Gift Voucher Received covers recipient delivery for purchased gift vouchers.
- Follow-up Emails support post-experience outreach and review prompts.
- Abandoned Bookings Email supports cart or booking recovery workflows.
- Membership Enrollment and Membership Cancellation support membership lifecycle messaging.
Tips
- Finalize global email branding before rewriting templates so the previews and final messages reflect the same visual system.
- Verify the sending domain before scaling campaigns or operational email volume.
- Review the full template library, because many customer events use different templates than teams initially expect.