Customer reviews
How to settings tab — Follow-up Emails
Follow-up emails ask the lead guest to rate the experience after it ends. They are sent shortly after the item's scheduled date and time range finishes. Customize subject, star-rating buttons, tokenized review links, and the book-again button in Settings → Emails and Messaging → Follow-up Emails.
Follow-up emails ask the lead guest to rate the experience after it ends. They are sent shortly after the item's scheduled date and time range finishes. Customize subject, star-rating buttons, tokenized review links, and the book-again button in Settings → Emails and Messaging → Follow-up Emails.
Settings tab — Follow-up Emails
Follow-up emails ask the lead guest to rate the experience after it ends. They are sent shortly after the item's scheduled date and time range finishes. Customize subject, star-rating buttons, tokenized review links, and the book-again button in Settings → Emails and Messaging → Follow-up Emails.
- Send follow-up emails to customers after their item turns the request on or off.
- If follow-up opt-in is required in Email Settings, only guests who opted in at checkout receive the email.
- The email includes a unique review link so the guest does not need to log in.
Tips
- Keep auto-approval off until you trust the volume and tone of incoming comments.
- Turn on item-page display only after you have a few approved reviews, so public pages do not look empty.
- Use participant follow-up when the paying guest is not the only person who attended.