Customer reviews
How to public Leave a Review page
Guests who click the review link in a follow-up email land on Leave a Review. The page shows the guest name and experience. They choose a 1–5 star rating, write a comment, and click Submit Review. If a review was already submitted for that booking, the page says so instead of showing the form.
Guests who click the review link in a follow-up email land on Leave a Review. The page shows the guest name and experience. They choose a 1–5 star rating, write a comment, and click Submit Review. If a review was already submitted for that booking, the page says so instead of showing the form.
Public Leave a Review page
Guests who click the review link in a follow-up email land on Leave a Review. The page shows the guest name and experience. They choose a 1–5 star rating, write a comment, and click Submit Review. If a review was already submitted for that booking, the page says so instead of showing the form.
- Comment is required on the public form.
- A note on the page explains that the review will be moderated before publishing unless auto-approval is enabled.
- After submit, the guest sees the resulting status, such as Pending or Approved.
- A rating in the email link can pre-select the matching star value on the form.
Tips
- Keep auto-approval off until you trust the volume and tone of incoming comments.
- Turn on item-page display only after you have a few approved reviews, so public pages do not look empty.
- Use participant follow-up when the paying guest is not the only person who attended.