Customer reviews
How to how reviews reach the booking site
Approved reviews can appear on public item pages when Show customer reviews on item pages is on. Only reviews for that item are shown. Pending reviews stay in All Reviews for staff until they are approved or deleted.
Approved reviews can appear on public item pages when Show customer reviews on item pages is on. Only reviews for that item are shown. Pending reviews stay in All Reviews for staff until they are approved or deleted.
How reviews reach the booking site
Approved reviews can appear on public item pages when Show customer reviews on item pages is on. Only reviews for that item are shown. Pending reviews stay in All Reviews for staff until they are approved or deleted.
- Turn display on after you have a moderation habit, so empty or unreviewed comments do not go live by accident.
- Filter All Reviews by Pending to work through new submissions after a busy weekend.
Tips
- Keep auto-approval off until you trust the volume and tone of incoming comments.
- Turn on item-page display only after you have a few approved reviews, so public pages do not look empty.
- Use participant follow-up when the paying guest is not the only person who attended.