Abandoned bookings
How to view Cart panel
View Cart is a right-side panel, not a separate page. It shows Cart ID, customer email, and abandoned date/time. Send Reminder is available again from the panel. A line-item table lists Item name, Date & Time, Group size, and Price. Recovery History lists each recovery email with Yes and the sent-at time, or No recovery email has been sent.
View Cart is a right-side panel, not a separate page. It shows Cart ID, customer email, and abandoned date/time. Send Reminder is available again from the panel. A line-item table lists Item name, Date & Time, Group size, and Price. Recovery History lists each recovery email with Yes and the sent-at time, or No recovery email has been sent.
View Cart panel
View Cart is a right-side panel, not a separate page. It shows Cart ID, customer email, and abandoned date/time. Send Reminder is available again from the panel. A line-item table lists Item name, Date & Time, Group size, and Price. Recovery History lists each recovery email with Yes and the sent-at time, or No recovery email has been sent.
- Use the line-item table to see exactly what the guest almost booked before you call or email them.
- Use Recovery History to avoid sending duplicate reminders too quickly.
- Close the panel with the × button or by clicking the dimmed background.
Tips
- Start with a short abandonment delay and a recovery email within an hour while intent is still high.
- Require opt-in if you serve EU customers, and leave Keep checkbox automatically selected off.
- Use Send Reminder for large carts, and check Recovery History so you do not email the same guest repeatedly.