Abandoned bookings
How to abandoned Bookings Email template
The recovery message is edited under Settings → Emails and Messaging → Email Templates → Abandoned Bookings Email. The default subject is Complete your booking at [Business Name]. The email includes a link back to the saved basket so the guest can finish checkout before the basket expires.
The recovery message is edited under Settings → Emails and Messaging → Email Templates → Abandoned Bookings Email. The default subject is Complete your booking at [Business Name]. The email includes a link back to the saved basket so the guest can finish checkout before the basket expires.
Abandoned Bookings Email template
The recovery message is edited under Settings → Emails and Messaging → Email Templates → Abandoned Bookings Email. The default subject is Complete your booking at [Business Name]. The email includes a link back to the saved basket so the guest can finish checkout before the basket expires.
- Edit the subject and introduction copy to match the brand voice.
- Keep the recovery link in the template — without it the guest cannot reopen the basket.
- The same template is used for both automatic delayed emails and the manual Send Reminder action.
Tips
- Start with a short abandonment delay and a recovery email within an hour while intent is still high.
- Require opt-in if you serve EU customers, and leave Keep checkbox automatically selected off.
- Use Send Reminder for large carts, and check Recovery History so you do not email the same guest repeatedly.